1. Refund Eligibility

We take pride in the quality and freshness of our food. If you receive an incorrect or damaged order, or if the food does not meet your expectations in terms of quality, please contact us immediately. We will do our best to resolve the issue in a timely manner.

Refunds will be considered in the following circumstances:

• Incorrect items or missing items in the order.
• Food is delivered late or cold.
• If the quality of the food is compromised (e.g., spoiled or not fresh).
• Delivery address errors due to our fault.

2. Return Policy

Due to the perishable nature of our products, we do not accept returns of food once it has been delivered. However, if there is an issue with your order, please contact our customer service team, and we will assist you in resolving the matter.

3. How to Request a Refund

If you have received an incorrect or unsatisfactory order, please reach out to us within 2 hours of receiving your food. You can request a refund by contacting our customer service team via:

• Phone: 92252 10343
• Email: support@shriannapurnahospitality.com
• Through our website chat support.

Please provide the following details when contacting us:

• Order number
• Description of the issue
• Photos (if applicable) to help us understand the problem

4. Credited for Refunds

Once we receive your refund request and verify the issue, we will  credited the refund within 1-2  days. Refunds will be credited to your original method of payment.

5. Customer Feedback

Your feedback is valuable to us! If you have any concerns or suggestions on how we can improve our service, please feel free to share them with our customer support team. We are committed to providing the best food delivery experience possible.

6. Modifications and Cancellations

Due to the quick turnaround times for food preparation and delivery, we are unable to accommodate changes or cancellations once the order has been placed. We encourage you to review your order carefully before finalizing the purchase.